Administrative Assistant

The Administrative Assistant is responsible for providing customer service to customers from the placement of the order until shipment. The person in this role will respond to all internal and external customers by using excellent in-depth knowledge of company products and programs as well as, communicating effectively with team members. This position is a key role in maintaining a positive and productive relationship between Wisconsin Plastic Products, Inc. and our customers.

Job Requirements

  • High School diploma or equivalent and two years of previous customer service experience required.
  • 1-2 years’ experience in a manufacturing industry.
  • Proficient in Microsoft applications with at least 3 years’ experience utilizing Excel, Word and Outlook.
  • Exceptional organizational, communication and interpersonal skills.
  • Adaptable – adjusts to changing demands, priorities, and objectives.
  • Dedicated and takes pride in providing a high level of detail towards projects

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Data entry of customer orders into ERP software system.
  • Call customers and brokers when necessary to advise shipments delay and/or information necessary to process orders.
  • Accurately enters sales orders, processes acknowledgments, purchase orders (email, mail or fax) and shipping papers.
  • Processes invoices and receipts for commissions and accounts payable/receivable accurately and in a timely manner.
  • Complete job orders for General Manager to schedule manufacturing work flow.
  • Consistent contact with customers: responds to emails, phone messages, provide quotes, shipping details, and all customer correspondence.
  • Informs customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer.
  • Utilizes established software program to verify or create customer account, maintain documentation of past orders, quotes, and pricing with high degree of accuracy.
  • Prepare shipments and billing paperwork upon completion of order.
  • Audits all orders, checks to see if revision changes have occurred and process accordingly.
  • Ability to read and interpret documents such as: purchase orders, bills of lading, invoices, etc.
  • Set up luncheons and accommodations for customer visits.
  • Improve customer relationships by developing a strong understanding of their needs and providing critical link to scheduling and production.

Physical Demands
This is a largely sedentary role; however, some work in the manufacturing environment may be required. Eye and ear protection are required in the manufacturing areas of the facility.

Benefits

  • Health Insurance
  • Dental Insurance
  • Free Vision Insurance
  • Life Insurance
  • Short-Term Disability Insurance
  • Flex Spending
  • Vacation
  • 9 Paid Holidays
  • 401(k)
  • Tuition Reimbursement Program

Equal Opportunity Employment
Wisconsin Plastic Products, Inc. is committed to a policy of equal opportunity for all employees. It is the company's policy to seek and employ the best qualified personnel in all positions to provide equal opportunity for advancement to all employees, including upgrading, promotion and training, and to administer these activities in a manner which will not discriminate against or give preference to any person because of race, color, religion, age, sex, national origin, handicap, ancestry, sexual orientation, marital status, arrest or conviction record, or any other discriminatory basis prohibited by state or federal law.

Equal Employment Employer

Wisconsin Plastic Products, Inc. is committed to a policy of equal opportunity for all employees. It is the company's policy to seek and employ the best qualified personnel in all positions to provide equal opportunity for advancement to all employees, including upgrading, promotion and training, and to administer these activities in a manner which will not discriminate against or give preference to any person because of race, color, religion, age, sex, national origin, handicap, ancestry, sexual orientation, marital status, arrest or conviction record, or any other discriminatory basis prohibited by state or federal law.